This document regulates the relationship between the physical person who will be referred to as the "Customer" on one side and "MİKS TECHNOLOGİES" Limited Liability Company (TIN: 2009398751), acting on the basis of its Charter, referred to as the "Executor" on the other side, in accordance with the legislation of the Republic of Azerbaijan.
1.1. The Customer orders the washing of his/her car at the appointed time at car wash stations indicated in the eMoyka application. The Executor provides conditions for electronic queue reservation for the washing of the Customer’s car at that station.
1.2. The Executor does not perform car wash services itself, but only ensures the reservation of an electronic queue at the car wash stations specified in the application.
1.3. These terms and their Annexes are the main document regulating the relations between the Parties.
2.1. The Customer downloads the eMoyka application from the Play Market or App Store.
2.2. An adult Customer registers by providing phone number, personal data (name, surname) and vehicle information (type of vehicle, state registration plate).
2.3. For the proper functioning of the application, the Customer grants the application access to obtain GPS data from mobile settings.
2.4. The Customer reviews the list of car wash stations on the application map and places an order in a time slot not reserved by other customers.
2.5. The Executor forwards the order information to the car wash station and ensures the reservation of the electronic queue.
2.6. An order can be placed up to 15 minutes before the appointed time.
2.7. The car wash station confirms the order within 5 minutes via the application. Requests made outside working hours are processed on the next business day.
2.8. If confirmation is not received, the reservation is considered not completed.
2.9. An order can be made up to a maximum of 7 days in advance.
2.10. The Customer may cancel the reservation free of charge up to 1 hour before the appointed time.
2.11. The Customer must present the confirmation code issued by the application at the car wash station.
2.12. The Customer must ensure that there are no valuable items inside the car when handing it over.
2.13. In case of delay, the car wash station waits for the Customer for 15 minutes. If the delay is longer, the reservation is cancelled.
2.14. If the reservation is cancelled due to delay, the Customer is charged a penalty of 30% of the service amount.
2.15. The account of a Customer who fails to arrive on time more than twice may be blocked by the Executor for a period determined individually.
2.16. The Customer can purchase other services and products available through the application.
3.1. Obligations of the Executor: Ensure uninterrupted operation of the application, provide information about the reservation status within 5 minutes, review complaints and provide feedback.
3.2. Obligations of the Customer: Ensure accuracy of information, place orders in accordance with the rules, arrive on time, pay for the service, behave ethically towards staff.
3.3. Rights of the Executor: Demand payment for services, cancel reservations, block accounts in case of violation of rules.
3.4. Rights of the Customer: Use bonuses, leave feedback.
3.5. Refusal and Price Change: The car wash station may refuse service or demand a price increase based on the level of dirtiness of the vehicle.
3.6. The Executor is not liable for the quality of service or damage to property.
4.1. The reservation service is provided free of charge by the Executor.
4.2. Payment for the washing service can be made through the application or at the station in cash or by transfer.
4.3. The service price can be changed with prior notice (this does not apply to already reserved orders).
5.1. The collected data is processed only for the proper functioning of the application, provision of services and improvement of functionality.
5.2. The Executor ensures the confidentiality of the data and does not disclose it to third parties.
5.3. Data may be disclosed to state authorities in cases provided for by law.
5.4. Responsibility for the accuracy of the data lies with the Customer.
6.1. The Parties bear civil liability for non-fulfillment of obligations.
6.2. In cases of force majeure, the Parties are released from liability (with notification within 10 days).
7.1. These terms enter into force from the date of confirmation through the application and are valid for 1 year.
7.2. The agreement may be terminated by mutual consent or with 15 days prior notice.
8.1. All disputes shall be resolved through negotiations, and if this is not possible, in court in accordance with the legislation of the Republic of Azerbaijan.
